Why can't I download a report from the email?

When you've completed a form, you'll receive the pdf and attached photos in minutes (which is awesome), but after a while (30 days to be more precisely) the download link isn't working anymore and you receive this message when you click the button or the URL. Don't worry, your data is still available in the platform.

If you run into this, you can always search for the inspection in the web environment and download it there. To do this, follow the steps below:

  1. Go to companyname.capptions.com (fill in your own organisation name)
  2. Login with your email address and your password
  3. Go to Manage Inspections
  4. Click on Inspections
  5. Search for the Inspection
  6. Click on the reference number
  7. Click 'Get report' in the top right