- Help Center
- Capptions & Templates
- FAQ - Capptions
I can't open an older report
When you've completed a form, an e-mail is sent to you with the PDF report and download link. After 30 days the download link in the e-mail won't work anymore and you get an error page. Don't worry, your data is not lost!
![](https://cdn2.hubspot.net/hubfs/5345603/Knowledge%20Base%20Import/downloads.intercomcdn.comio83774571d000912585798ce516e30289Screen+Shot+2018-11-02+at+10.43.46+AM.png)
If you run into this, just follow the next steps to download your PDF report
- Go to your environment
- Hit on Capptions in the left bar
- Hit the reference number
- Click 'Get PDF' in the top right corner to download your report