Capptions One
All support articles related to the original version of Capptions, so not Capptions Direct.
Platform status and outages
Reporting
Organization settings
- Multi-factor authentication
- Set severity for important observations
- Logo and colour scheme per team [Premium]
- User activity
- Adding a user: User already exists
- How do I change the language in the platform?
- Notification preferences
- About the team structure
- Setup and edit the team structure
- Locations
- Visibility for Permission groups
- Events that trigger notifications
- Locking and unlocking users (admin)
- Available permissions
- Add users
- Password reset by admin user
- How do I use permission groups?
- How to make Permission Groups
- Functions
- About Organization Settings
- Logo and theme colour
- Azure AD-integratie met Capptions 1
Observations and Case files
- From an observation to a case file
- Create a publication
- Create a new observation
- Restore deleted case files
- Show a complete inspection in a case file
- All observations viewable in the Capptions app(with 'manage observations' permission only)
- Observation notifications
- Creating case files from Capptions manually
Notifications
Manage submitted Capptions
- Import Capptions
- How do I delete a picture from a PDF report?
- Transfer Capption from user to user
- Regenerate a PDF-file
- Show actions in PDF
- Put a Capption 'In Progress'
- How do I create an overview of all of my Capptions?
- Editing a completed form
- Sorting and filtering Capptions
- Export Capptions to Excel
- Checking
Template editor
- Group assigned templates
- What is the Identification section?
- Data keys & data values [Premium feature]
- Translation import
- Scheduled pool assignments [PREMIUM]
- Edit a question
- Show last given answer
- Answer type: Rich text
- Step 1: Template settings
- Answer type: Source (internal)
- Answer type: Carbon Copy
- How do I delete a template?
- Create a template
- Automatic observation from a question
- Answer types
- Types of answers to a question: Numbers
- How to upload translations for a template
- Cloning templates
- Adding questions
- Create a template: Formulas
- Types of answers to a question: Short Text
- QR / NFC / Barcodes
- Patterns & formatting
- Add data keys and data values (Premium feature)
- Help texts & images
- Add rules to a question
- How to edit templates
- Types of answers to a question: Long Text
- Assign a template
- Moving templates to a different team
- Scheduled assignments [PREMIUM]
- 'Show only if' - Conditionally showing sections
- Repeatable sections
- How to configure items to be pre-filled based on Identification keys?
Mobile app
Labels
Problem solving
- My photos are not in the PDF report
- I can't open an older report
- How do I know if my media is uploaded correctly?
- Overview of unanswered questions
- I can not log in with the right credentials
- How do I reset my password?
- What app version am I on?
- My photos are not in the report
- Login: Web environment
- Current bugs