My media is not in the report, what can I do?

Make sure you're connected to the internet, leave the app open for a while, check if there're any pending uploads.

  1. First of all, make sure you're connected to the internet. Without it, it'll be hard to upload media to the server
  2. If you've got 'manage capptions' permissions you can check in the web environment if the photos are synced to the server. If the media is there, you can easily regenerate the report:
    [video-to-gif output image]
  3. Check in the app if there are any uploads pending. You can do this by opening the side menu as done below:
    [resize output image]

  4. Leave the app open with an active internet connection
  5. When there are no more pending uploads, and