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- Capptions & Templates
- FAQ - Capptions
Green and grey icons for templates
What is the difference between the green and grey icons that are shown in the app?
A template with a green icon is fully available offline including help images and intro attachments, as opposed to a template with a grey icon.
This does not mean that templates with grey icons aren't available offline; they just don't have additional attachments included when you're filling out templates offline.
When you have an internet connection, there's no difference between these two icons!
![](https://cdn2.hubspot.net/hub/5345603/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio95199469a759a4d421c90af17a57cc37Green-Grey_icon.png?width=321&name=downloads.intercomcdn.comio95199469a759a4d421c90af17a57cc37Green-Grey_icon.png)