All systems are operational.
Having trouble? Troubleshoot connection issues or email us at support@capptions.com
Past issues:
Nov 10 08:30 - 10:00 CET:
08:30 CET: We're noticing that users may be experiencing issues while accessing Capptions.
17:30 CET: We have identified the error and we have implemented a fix. All systems are operational again.
Oct 3 12:30 - 13:30 CET:
16:30 CET: We're noticing our servers cannot be accessed.
17:30 CET: We have identified the error and we have implemented a fix. All systems are operational again.
July 19 16:30 - 17:30 CET:
16:30 CET: We're noticing our servers cannot be accessed.
17:30 CET: We have identified the error and we have implemented a fix. All systems are operational again.
July 18 02:00 CET
02:00 CET: We're being notified that our servers cannot be accessed.
02:15 CET: Due to an administration error, the wrong SSL certificates were being used by all servers, capptions.com is now running smoothly again, capptions.direct is still under investigation.
03:05 CET: capptions.direct also recovered after thorough investigation.
May 31 14:15 - 14:30 CET:
14:30 CET: All systems are running again.
14:15 CET: Unfortunately we are experiencing some trouble at the moment. Access to Capptions is limited. Our team is looking into a solution to the problem. We expect to solve the issue soon.
February 2 07:28 - 08:29 CET:
08:29 CET: All systems are running again. We're looking into a permanent solution.07:28 CET: Unfortunately we are experiencing some trouble at the moment. Capptions is not accessible. Our team is looking into a solution to the problem.
January 7 14:25 - 14:55 CET:
14:55 CET: All systems are running again.
14:25 CET: Unfortunately we are experiencing some trouble at the moment. Capptions is not accessible. Our team is looking into a solution to the problem.
31 December 2021 17:15 - 17:35 CET:
17:15 CET: We're performing a system upgrade17:35 CET: All systems operational again. Happy new year! 🎉
14 December 2021 09:50 - 10:40 CET:
10:40 CET: The service is running smoothly again. Our apologies for the inconvenience!09:50 CET: Unfortunately we are experiencing some trouble at the moment. Capptions is not accessible. Our team is looking into a solution to the problem.
7 October 2021, 09:20 CET:
09:30 CET: The service is running smoothly again. Our apologies for the inconvenience!09:20 CET: Unfortunately we are experiencing some trouble at the moment. Capptions is not accessible. Our team is looking into a solution to the problem.
25 August 2021, 13:39 CET:
15:09 CET: The service is running smoothly again. Our apologies for the inconvenience!
13.39 CET: Unfortunately we are experiencing some trouble at the moment. Capptions is not accessible. Our team is looking into a solution to the problem.
14 July 2021, 14:00 CET:
During a deployment, we had a small hick-up with our media server. There is a possibility that some uploads failed. Solved: 14:10 CET.
13 April 2021, 08:33 CET:
08:40 CET: The service is running smoothly again. Our apologies!
08:33 CET: We are experiencing some trouble with the Web App. We are working on a solution.
10 February 2021, 12:00 CET:
12:52 CET: All services running smoothly again. We'll be keeping a close eye to prevent this from happening again!
12:36 CET: Our platform cannot be accessed at the moment. We're working hard to solve the issue as soon as we can.
12:00 CET: We're facing degradation in our services due to an underlying AWS issue. We're closely monitoring the situation.
08 February 2021, 17:55 CET:
22:27 CET: All services running smoothly again. Our sincere apologies for the outage!
17:55 CET: Due to a configuration update, our platform cannot be accessed at the moment. We're working hard to solve the issue as soon as we can!
06 January 2021, 17:45 CET
18:30 CET: All services are running smoothly again, our sincere apologies for the outage!
17:45 CET: We are experiencing an intermittent outage, we're working hard to solve the issue as soon as we can!
01 December 2020, 17:05 CET
17:20 CET: All services are running smoothly again, our sincere apologies for the outage!
17:05 CET: Unfortunately we are experiencing some trouble at the moment. We're working hard to solve the issue as soon as we can!
28 July 2020, 13:30 CEST
13:51 CEST: Due to underlying system failure Capptions was unavailable for a while. All services are running smoothly again, our sincere apologies for the outage!
13:30 CEST: Unfortunately we are experiencing some trouble at the moment. Our team is looking into a solution to the problem.
01 July 2020, 14:53 CEST
15:35 CEST: Although we're still investigating the root cause of the issue, all services are fully operational.
15:18 CEST: Most services are operational again. We're still working on recovering services related to notifications and report generation. Please bear with us while we're getting things in order!
24 June 2020, 10:52 CEST
11:15 CEST: All services are running smoothly again, our sincere apologies for the outtage!
11:05 CEST: Our DNS has been restored, both platform and websites will be fully functional again within the next 2 minutes.
11:02 CEST: Our team is looking into a solution to the problem.
A automated misconfiguration of our DNS is causing our servers to be unreachable.
12 January 2020, 02:00 CET
10:00 CET: All services are running smoothly again, our sincere apologies for the outtage!
09:45 CET: The root cause has been identified and we're applying measures to bring all services online again.
An underlying service of the Capptions platform went down causing our backend to be intermittently unresponsive.
9 January 2020, 12:15 CET
13:25 CET: All services are running smoothly again, our sincere apologies for the outtage!
12:45 CET: The root cause has been identified and we're applying measures to bring all services online again.
Due to heavy load on the system, the Capptions backend has degraded service affecting certain users, we're looking into this and will solve it as soon as we can.
12 September 2019
11:45 CET: A fix has been found and we're now rolling out version 3.9.2 to Play Store and App Store. It might take some time for the app to be available to you.
Due to a configuration issue version 3.9.2 of the Capptions app has a problem with media uploads. The issue is receiving the highest attention and we'll be submitting a new version to App Store and Play Store as soon as we can.
12 September 2019 07:05 - 07:45 CET
07:45 CET: The issue has been resolved, all systems are again running as expected.
Due to an incorrect setting the Capptions platform is intermittently down. This affect both the mobile apps and the Capptions platform.
14 February 2019 18:30 - 15 February 13:45 CET
13:45 CET: The issue has been resolved, all systems are again running as expected.
Due to an incorrect setting some capptions have been accidentally anchored on blockchain (https://capptions.com/blockchain). This may have resulted in undesired text being printed on the capption PDF reports.
9 January 2019 18:30 - 19:45 CET
19:45 CET: The issues have been resolved, all systems are again running as expected.
Due to a data model upgrade we are facing issues regarding PDF generation.
6 December 2018 10:00 CET
10:45 CET: The issue has been resolved, all systems are again running as expected.
We're facing an issue with displaying charts in the reporting engine. Our team is working on resolving the issue.
19 November 2018 11:34 - 11:45 CET
11:45 CET: The issue has been resolved, all systems are again running as expected.
Due to a configuration issue some users were affected by an error message on our website or the Capptions web platform.